Universität Paderborn, NRW, DE

MSc., Computer Science

Quaid-e-Awam University of Engineering, Science & Technology, Nawabshah, PK

B.E., Computer Systems Engineering

Student Research Assistant - DevOps, Fraunhofer IEM

System Engineer, IBM, Pakistan

• Provided Tier II Technical Support.
• IT Service Management using IBM Control Desk.
• Systems Life cycle and Patch Management using IBM Bigfix.
• Infrastructure Deployment that included networks, Data Centre & End User Devices.
• Deployment of DR site using Veeam and IBM Storages
• Deployment of Network Monitoring System (Observium).
• Allocating resources and new VM creation in Cloud.
• Reporting using IBM Bigfix, Observium and TrendMicro.

IT Support Engineer, Inbox Business Technologies, Pakistan

• Provided Tier I and Tier II Technical Support.
• Basic System Administration I.e. Managing Computers and Users, Create Active Directory Accounts, managing groups and assigning Office 365 licenses.
• Management of Enterprise IT infrastructure using HP Enterprise Service Manager i.e. Ticketing System.
• Installing and configuring desktop/laptop, operating systems, troubleshoot networks.
• Installation and troubleshooting of standard enterprise software applications (i.e. Oracle E-Business Suite and Siebel etc.).
• Troubleshoot various network issues affect solutions and collaborate with network team and outside vendors to resolve complex issues.
• Managing Cisco Videocon devices.
• Managing IT Asset of SSC3 – Veon.
• Coordination with different vendor’s over telephone, meetings and emails regarding the hardware issues faced by the users.

Intern, The Educator School System, Pakistan

• Provided Technical Support to different School Branches.
• Troubleshooting of network related issue.
• Monitoring the School Management System.
• Installation and Configuration of IT assets.

Intern, Fauji Fertilizer Company Limited, Pakistan

Worked on SAP ECC 6.0 and took overview of its different modules.

Intern, Sui Southern Gas Company Limited, Pakistan

Worked in different sections of IT Department, on different projects and technologies.

Intern, Civil Aviation Authority, Pakistan

Developed “Inventory Management System” for IT Department.

Intern, Fulgent Resources

Developed Visitor Management System.

• VMware Certified Professional 6.5 - Data Center Virtualization
• VMware vSphere 6.5 Foundations
• Oracle Cloud Infrastructure Foundations 2020 Certified Associate
• IBM Bix Fix Security Professional
• Veeam Technical Sales Professional
• Hyperconverged Infrastructure Professional
• IBM Agile Explorer
• IBM Design Thinking Practitioner
• Oracle SQL Fundamentals
• CompTIA Cloud++ - Training
• CCNA Exploration: Network Fundamentals - Training
• Coursera: Python Specialization